Scenario One - Gap Analysis

Running head : GAP ANALYSIS : Global communicating theoryGap compend : Global communications[Name]University of PhoenixGap Analysis : Global CommunicationsThe purpose of this study is to re tack togethere the current situation at the successful biotechnology gravel , Global Communications analyze the issues or opportunities , enigmas , ethical dilemmas , and put in together end-state goals . Global Communications has experienced much than 50 percent depreciation in its stock . The play along has suggested that their twoer is sum upd competition in local and orbiculate markets as well as diversified cable companies . benchmark companies much(prenominal) as Continental Communications Inc , AT T , Verizon Communications , and other have managed to creatively overcome industry castigation while remaining lucrativeGlobal Communications goals and objectives are to success justy line in the evolving telecommunication industry improve earning per share (EAP , tight-laced customer demands , and affix profits and taxs . To that end , the older handership aggroup developed a strategical forge to premiss unseasoned services to its sm solely business and consumer customers and identified cost-cutting measures . The externalise volition increase revenues and profit through an aggressive globalization enterprisingness , which outsource and downsize national reverberate centers and create centers in India and Ireland GC s strategies must evolve into a win-win situation for its stakeholders-stockholders , the instrument card of directors , focus employees , Technologies Workers Union (TWU , small businesses and consumer customersSituation AnalysisIssue and Opportunity IdentificationGlobal Communications wants to increase revenues , and profits , through more aggressive globalization . focal point s strategic programme addresses! the desires of the Board of Directors to more effectively contention in local markets and expand into the global however , the jut out has limited solutions and major implications . The exclusion of TWU from negotiations coupled with ineffective communications has resulted in a reduction force (RIF ) that can allow to greater organizational conflicts .

With the board s approval , the senior team plans too cut cost by outsourcing downsizing the internal call centers , and relocating employees (to India and Ireland ) at a lower salaryEffective communication among management , employees , and union is necessary to resolve the internal d ifferences . A business manner of this magnitude warrants a more secernate approach such as face-to-face communication , class of than email . Kreitner and Kinicki (2004 ) note that Face-to-face is the richest from of communication . It provides spry feedback and allows for set of multiple manner of speaking cues such as system language and tone of voice (p .20 ) The opportunity exists to address immediate concerns and issues that venture the organization s financial stability and structureIt is questionable , whether the strategic plan , in current form outline all GC s future problems and solutions fortunately , there is an opportunity for management to reevaluating the conclusiveness-making make for whereby , seek out other alternatives to increasing both revenue and profits without outsourcing or downsizing their domestic call centers Although , the senior team has developed a plan , they should value the implications of their finality . Bateman and Snell (2004 ) state decision makers should (1 ) identify and diagn! ose the problem (2 cede alternative solutions (3 ) evaluate alternatives (4 ) make the choice (5 ) use the decision , and (6 ) evaluate the decision...If you want to get a full essay, crop it on our website: BestEssayCheap.com

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